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Terms & Conditions

We’ve outlined our Terms of Service below.

Welcome to Alpha Impact!

These terms of service, as amended, supplemented or replaced from time to time (“Terms”) are a contract between you (also referred to herein as “you”, “your”, “user”, “Follower” and/or “Trader” as the case may be) and Alpha Impact Ventures Pte Ltd and/or its related corporations and affiliates (referred to herein as “Alpha Impact” “we”, “us” or “our”), collectively or singularly as the context requires.

 

The Terms govern your use of the services provided by Alpha Impact described below (the “Services”). By signing up for an account through https://alphaimpact.fi/ (the “Site” or “Alpha Impact Platform”), you agree that you have read, understand, and accept all of the terms and conditions contained in these Terms. The Terms include and should be read together with our Privacy Policy, which is available on our website.

 

We may make changes to the Terms from time to time. If we do this, we will post the changed provisions on the Site. You understand and agree that your continued use of the Services or the Site after we have made any such changes constitutes your acceptance of the new Terms.

 

1. ACCOUNT SETUP

1.1. Eligibility

To be eligible to use the Site you must be a resident of one of the countries in which our Services are supported and you must be the age of majority in your country of residence.

 



1.2. Terms

If you violate any of the Terms, or otherwise violate an agreement between you and us, we may terminate your account on the Alpha Impact Platform, delete your profile and any content or information that you submitted through the Site and/or prohibit you from using or accessing the Services or the Site (or any portion, aspect or feature of the Services or the Site), at any time in our sole discretion, with or without notice.

 



1.3. Registration of Account and Identity Verification

To use the Services, you must register for an account by accepting these Terms and any other applicable terms and conditions, and providing your username, email address and such other information as we may require (“Alpha Impact Account”).

 

When you create your Alpha Impact Account, you undertake and agree to provide us with information about you as may be prompted by any registration forms on the Site or otherwise requested by Alpha Impact (“Registration Data”) that is accurate, complete, and current at all times. Failure to do so constitutes a breach of these Terms entitling us to immediately terminate these Terms at our sole discretion.

 

You shall (i) maintain and promptly update the Registration Data, and any other information you provide to Alpha Impact, to keep it accurate, current and complete; (ii) maintain the security of your password and identification; (iii); promptly notify Alpha Impact regarding any material changes to circumstances that could affect your eligibility to continue to use the Site or Services or the terms on which you use the Site or Services (using the contact details under “General Provisions” below); and (iv) be fully responsible for all use of your Alpha Impact Account and for any actions that take place using your Alpha Impact Account.

 

You authorise us to make inquiries, whether directly or through third parties that we consider necessary to verify your identity or protect you and/or us against fraud or other financial crime, and to take action we reasonably deem necessary based on the results of such inquiries. When we carry out these inquiries, you acknowledge and agree that your Personal Data (as defined in our Privacy Policy) may be disclosed to credit reference and fraud prevention or financial crime agencies and that these agencies may respond to our inquiries in full.

 

By using an Alpha Impact Account, you agree and represent that you will use the Services only for yourself, and not on behalf of any third party, unless you have obtained prior approval from us. You are fully responsible for all activity that occurs under your Alpha Impact Account. We may, in our sole discretion, refuse to open an Alpha Impact Account, or limit the number of Alpha Impact Accounts that you may hold, or suspend or terminate any Alpha Impact Account.

 



2. SERVICES



Our Services include:

Copy-trading services, whereby a Follower can view and choose to copy the trading strategies of one or more Traders, and Traders are rewarded for sharing their trading strategies;Issuing the FOLO token;Providing an Alpha Impact Account accessible via a web browser enabling you to store, track and transfer your FOLO tokens, and/or to display a balance of virtual assets corresponding to the balance held by you in your relevant third party exchange account (“Relevant Exchange”); and Ancillary services, which includes the ability to stake your FOLO tokens on third-party platforms through the Alpha Impact Platform, and the ability for you to connect your existing compatible digital wallet to the Alpha Impact Platform (“Linked Wallet”).

 

Alpha Impact also offers participation in the Alpha Impact Trading Competition, specific terms and conditions for which are accessible at https://alphaimpact.fi/shrimp-trading-terms-conditions/ (the “Competition Terms”). The Competition Terms form part of, and should be read together with, these Terms. In the event of any conflict or inconsistency between the Competition Terms and these Terms, the Competition Terms shall prevail to the extent of such conflict or inconsistency.

 



2.1. Copy Trading

Followers



Your Alpha Impact Account is connected to your Relevant Exchange via an application programming interface (“API”) and displays the balance of each type of virtual asset in your Relevant Exchange account. On the Alpha Impact Platform, you can view a leaderboard of Traders and their trading strategies in relation to certain virtual assets (“Supported Virtual Assets”). You may choose to copy the trading strategies of one or more Traders (“Designated Trader”) in either manual or automatic mode.

 

In manual mode, you can receive alerts about potential trades and decide whether to follow Designated Traders by executing corresponding trades through your Alpha Impact Account. In automatic mode, the Alpha Impact Platform will rebalance your portfolio to emulate the portfolio of your Designated Trader until you opt out, or until the system opts you out, such as if the Trader discontinues sharing their portfolio.

 

All trades that you make, whether through manual or automatic copy-trading, are executed by your Relevant Exchange. Through your Alpha Impact Account, you may also instruct your Relevant Exchange to convert your virtual assets held in your account with them into fiat-denominated stablecoins.

 

We may charge a fee for using our service, a percentage of which goes to the Designated Trader. The applicable fee is deducted from your FOLO tokens or from one or more cryptocurrencies in your Linked Wallet that we may accept. The current fee rates can be found on the Designated Trader’s profile page..

 

Traders



The Alpha Impact Platform obtains information on your trading strategies from your Relevant Exchange account via API.

 

You will receive a fee when you become a Designated Trader and your trades are copied by one or more Followers. Fees will be credited to your Alpha Impact Account in the form of FOLO tokens.

 

2.2. Authorisation and Excluded Services

You hereby authorise Alpha Impact to transmit and receive data to/from your Relevant Exchange via API, for the purpose of facilitating your use of our Services.

 

You acknowledge that we only provide the technical interface that enables the Alpha Impact Platform to communicate with your Relevant Exchange for the purpose of our Services. Your virtual assets held in your Relevant Exchange account are not transferred to, safeguarded by, or otherwise held by us or any Designated Trader, at any time. We do not provide you with any form of custodial, transfer or remittance services whether in respect of fiat currency or Supported Virtual Assets.

 

2.3. FOLO Token and Staking

Followers and Traders can buy and stake FOLO tokens for benefits.

 

You can also swap your FOLO tokens with other tokens on relevant third-party platforms. We do not accept or buy back your FOLO tokens and you agree that you cannot redeem or have any rights of claim with us in respect of your FOLO tokens.

 

2.4. No Responsibility for Third-Party Services

We may provide access to functionality on third-party platforms and protocols such as staking, protocol governance, and/or smart contract functionality. Unless specifically stated on the Site or otherwise expressly announced by Alpha Impact, our Services exclude functionality and/or services provided by such other protocols and platforms. This exclusion relates to, but is not limited to, any functionality for the staking, trading or other use or deployment of virtual assets of any description, side chains, or other derivative, enhanced, or forked protocols, protocol governance, and/or any smart contract or other functionality (collectively, “Third-Party Services”). You acknowledge and agree that Third-Party Services are excluded from our Services and that Alpha Impact shall have no liability for any losses arising from your use of Third-Party Services.

 

You further agree and understand that we do not guarantee that any order you place with a Relevant Exchange will be filled, or that the order will be executed by the Relevant Exchange within any specific timeframe or otherwise on a best-execution basis. You acknowledge that operations on a Relevant Exchange may be subject to actions outside the control of Alpha Impact, including (but not limited to) suspension of trading due to various events and circumstances (including scheduled maintenance, system outages and/or force majeure events), malfunctioning or failure of the API that is used to execute trades or instruct the exchange to execute trades, delisting of certain virtual assets or virtual asset pairings, exclusion of certain types of customers from access to the Relevant Exchange, and closure of exchange operations. You acknowledge and agree that Alpha Impact shall have no liability for any losses arising from such actions of a Relevant Exchange.

 

2.5. Operation of Virtual Asset Protocols

We do not own or control the underlying software protocols which govern the operation of Supported Virtual Assets. Generally, the underlying protocols are ‘open source’ and anyone can use, copy, modify, and distribute them.

 

We assume no responsibility for the operation of the underlying protocols and we are not able to guarantee the functionality or security of network operations. You acknowledge and accept the risk that underlying software protocols relating to any Supported Virtual Asset may change.

 

In particular, the underlying protocols are likely to be subject to sudden changes in operating rules (“forks”). Any such material operating changes may materially affect the availability, value, functionality, and/or the name of the Supported Virtual Asset. Alpha Impact does not control the timing and features of these material operating changes. It is your responsibility to make yourself aware of upcoming operating changes and you must carefully consider publicly available information and information that may be provided by Alpha Impact in determining whether to continue to transact in the affected Supported Virtual Asset using your Alpha Impact Account. In the event of any such operational change, Alpha Impact reserves the right to take such steps as may be necessary to protect the security and integrity of the Services relating to the relevant Supported Virtual Asset, including temporarily suspending operations for such Services, and other necessary steps; Alpha Impact will use its best efforts to provide you notice of its response to any material operating change; however, such changes may be outside of Alpha Impact’s control and may occur without notice to Alpha Impact. Alpha Impact’s response to any material operating change is subject to its sole discretion and may include deciding not to support any new virtual asset, fork, or other actions.

 

You acknowledge and accept the risks of operating changes to virtual asset protocols and agree that Alpha Impact is not responsible for such operating changes and not liable for any loss of value you may experience as a result of such changes in operating rules. You acknowledge and accept that Alpha Impact has sole discretion to determine its response to any operating change and that we have no responsibility to assist you
with unsupported virtual assets or protocols.

 

3. RISK FACTORS

3.1. Technical Risk

While the Alpha Impact Platform has been extensively tested and Alpha Impact maintains technology risk management and business continuity arrangements, the platform may experience unforeseen outages or bugs beyond our reasonable control. Should this occur, we will take remedial steps to restore functionality as promptly as possible.

 



3.2. Risk of Reliance on Third Parties

The Services rely, in whole or partly, on third-party software and the continued development and support of third parties including Relevant Exchanges. There is no assurance or guarantee that those third parties will maintain their support of their software, which might have a material adverse effect on the Services beyond our reasonable control.

 



3.3 Regulatory Risk

While every effort has been taken to ensure that the Services are compliant with local laws, the approach of regulatory agencies with regard to applying regulation to the Services across various jurisdictions may be subject to change at short notice and/or may not always be foreseeable. It is difficult to predict, in particular, how or whether legislatures or regulatory agencies may implement changes to law and regulation affecting virtual assets, including in connection with the Services. Regulatory actions could impact Alpha Impact in various ways, and thus the Services may not be available to users in certain jurisdictions.

 



3.4 Taxation Risk

It is possible that your intended treatment of the Services may be challenged by tax authorities. You must seek your own tax advice in connection with the Services provided by Alpha Impact, which may result in adverse tax consequences to you, including, without limitation, withholding taxes, transfer taxes, value-added taxes, goods and services tax, income taxes and similar taxes, levies, duties or other charges and tax reporting requirements.

 

4. ELECTRONIC COMMUNICATIONS

Because Alpha Impact operates on the internet, it is necessary for you to transact business with us online and electronically. As part of doing business with us, therefore, we also need you to consent to our providing you certain disclosures electronically, either via our Site, via a messenger platform such as Telegram, or to any email address or other electronic address you provide to us. By agreeing to these Terms, you agree to receive electronically all documents, communications, notices, contracts, and agreements arising from or relating to your use of the Site and Services.

 

5. INTELLECTUAL PROPERTY



5.1. General

All content on the Site, including but not limited to designs, text, graphics, pictures, video, information, software, code, music, sound and other files, and their selection and arrangement (the “Site Content”), are the proprietary property of Alpha Impact with all rights reserved. No Site Content may be modified, copied, distributed, framed, reproduced, republished, downloaded, displayed, posted, transmitted, or sold in any form or by any means, in whole or in part, without Alpha Impact’s prior written permission, except as provided in the following sentence and except that the foregoing does not apply to your own content that you legally post on the Site. Provided that you are eligible for use of the Site, you are granted a limited licence to access and use the Site solely for your use in connection with your use of the Site or Services, provided that you keep all copyright or other proprietary notices intact.

 



5.2. Authorised Use Only

Except for your own content, you may not republish Site Content on any internet, intranet or extranet site or incorporate the information in any other database or compilation, and any other use of the Site Content is strictly prohibited. Any use of the Site or the Site Content other than as specifically authorised herein, without the prior written permission of Alpha Impact, is strictly prohibited and will terminate the licence granted herein. Such unauthorised use may also violate applicable laws, including without limitation copyright and trademark laws and applicable communications regulations. Unless explicitly stated herein, nothing in these Terms shall be construed as conferring any licence to intellectual property rights, whether by estoppel, implication or otherwise. This licence is revocable by us at any time without notice and with or without cause.

 



6. DATA SECURITY



6.1. Password Security

In order to access the Services, you will be required to provide your username and email address and to create a password. You are responsible for keeping the electronic device through which you access the Services safe and maintaining adequate security and control of any and all security details that you use to access the Services. This includes taking all reasonable steps to avoid the loss, theft or misuse of such electronic device and ensuring that such electronic device is both encrypted and password-protected. Alpha Impact assumes no responsibility for any loss that you may sustain due to compromise of account login credentials due to no fault of Alpha Impact and/or your failure to follow the requirements set out in these Terms, or to follow or act on any notices or alerts that we may send to you.

 

6.2. Loss or Compromise

Any loss or compromise of your electronic device or your security details may result in unauthorised access to your Alpha Impact Account by third parties and the loss or theft of virtual assets accessible through your Alpha Impact Account and any associated accounts, including your account with your Relevant Exchange and your Linked Wallet. You must keep your security details safe at all times. For example, you should not write them down or otherwise make them visible to others.

 



6.3. Shared Access

You should never allow remote access or share your electronic device screen with someone else when you are logged on to your Alpha Impact Account. We will never under any circumstances ask you for your passwords or to screen-share or otherwise seek to access your electronic device or Alpha Impact Account. You should not provide your details to any third party for the purposes of remotely accessing your Alpha Impact Account. Always log into your Alpha Impact Account through the Site to review any required actions if you have any uncertainty regarding the authenticity of any communication or notice.

 

6.4. Security Breach

If you suspect that your Alpha Impact Account or any of your security details have been compromised or if you become aware of any fraud or attempted fraud or any other security incident (including a cyber-security attack) affecting you and/or Alpha Impact (together a “Security Breach”), you must notify Alpha Impact as soon as possible (using the contact details under “General Provisions” below) and continue to provide accurate and up-to-date information throughout the duration of the Security Breach. You must take any steps that we reasonably require to reduce, manage or report any Security Breach. Failure to provide prompt notification of any Security Breach may be taken into account in our determination of the appropriate resolution of the matter.

 

6.5. Safety and Security of Your Electronic Devices

Alpha Impact is not liable for any damage or interruptions caused by any computer viruses or other malicious code that may affect your computer or other electronic device, or any phishing, spoofing or other attack. We advise the regular use of a reputable and readily available virus-screening and prevention software. You should also be aware that SMS and email services are vulnerable to spoofing and phishing attacks, and you should use care in reviewing messages purporting to originate from us. You are encouraged to enable 2FA for Alpha Impact, to further secure your account.

 



7. PROHIBITED USE AND SUSPENSION

7.1. Prohibited Use

In connection with your use of the Services and your interactions with other users and third parties, you agree and represent that you will not engage in any unlawful activity, abusive activity, fraud, gambling, intellectual property infringement, or prohibited activities restricted by applicable laws (collectively, “Prohibited Use”). We reserve the right at all times to monitor, review, retain and/or disclose any information as necessary to satisfy any applicable law, regulation, sanctions programs, legal process or governmental request. We reserve the right to cancel and/or suspend your Alpha Impact Account and/or block transactions or freeze funds immediately and without notice if we determine, in our sole discretion, that your
Alpha Impact Account is associated with a Prohibited Use.

 

7.2. Suspension

Alpha Impact may suspend and restrict your access to any or all of the Services if (i) we are so required by a court order or binding order of a government authority, (ii) we reasonably suspect you of using your Alpha Impact Account in connection with a Prohibited Use, (iii) use of your Alpha Impact Account is subject to any pending litigation, investigation, or government proceeding and/or we perceive a heightened risk of legal or regulatory non-compliance associated with your account activity, (iv) our service partners are unable to support your use of the Alpha Impact Platform, and/or (v) you take any action that Alpha Impact deems as circumventing our controls, including, but not limited to, opening multiple Alpha Impact Accounts.

 

Your activities as a Trader must at all times be consistent with orderly market conduct and any policy for orderly trading which Alpha Impact may communicate to Traders from time to time. We may in our sole discretion suspend any sharing of information on your trading activities on the Alpha Impact Platform and/or cancel your status as a Designated Trader, including (without limitation) if we become aware of or reasonably suspect that you are engaging in conduct which is inconsistent with principles of orderly market conduct.

 

7.3. Not an Offering of Financial Instruments or Commodities

The content of the Site and the Services do not constitute an offer to buy or sell or a solicitation of an offer to buy or sell investments, securities, partnership interests, commodities or any other financial instruments; the content or the Site and the Services also do not constitute, and may not be used for or in connection with, an offer or solicitation by anyone in any jurisdiction in which such an offer or solicitation is not authorised or permitted, or to any person to whom it is unlawful to make such offer or solicitation.

 

Alpha Impact is not registered for any license in any jurisdiction to provide brokerage, Digital Payment Token, or other services. By using the site you affirm your understanding that the company is not licensed by the Monetary Authority of Singapore or any other regulatory agency.

 



7.4. No Advice

Alpha Impact makes no representation or warranty, express or implied, to the extent not prohibited by applicable law, regarding the advisability of using the Services. The past performance of the Services is not a guide to future performance. Alpha Impact does not offer fiduciary services and is not your agent, advisor or fiduciary.

 

Virtual asset trading involves a high degree of risk. The virtual asset market is new and unproven and may not grow. Virtual assets may experience frequent price volatility due to (i) the small use of virtual assets in the retail and commercial marketplace in comparison to relatively large use by speculators and (ii) the lack of assurance that a person or institution who accepts virtual assets as payment today will continue to do so in the future. Such price volatility may adversely affect an investment in virtual assets so prior to using our Services, please evaluate the merits and risks of any investment and be able to bear the economic risk of losing your entire investment in a short period of time. No material on our Site or the Alpha Impact Platform should be considered as an offer by Alpha Impact or any Trader to sell or solicitation by Alpha Impact or any Trader of any offer to buy virtual assets.

 



8. LIABILITY AND INDEMNITY



8.1. Limitation on Liability

SAVE AS OTHERWISE REQUIRED UNDER APPLICABLE LAW, IN NO EVENT WILL DESIGNATED TRADER, ALPHA IMPACT OR ITS DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING FOR ANY LOST PROFITS, LOSS OF EXPECTED REVENUE OR GAlNS, INCLUDING ANY LOSS OF ANTICIPATED TRADING PROFITS AND / OR ANY ACTUAL OR HYPOTHETICAL TRADING LOSSES, OR LOST DATA ARISING FROM YOUR USE OF THE SITE OR THE SERVICES OR ANY OF THE SITE CONTENT OR OTHER MATERIALS ON OR ACCESSED THROUGH THE SITE, EVEN IF ALPHA IMPACT IS AWARE OR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

YOU AGREE THAT YOU ARE FULLY RESPONSIBLE FOR ANY TRADES YOU ENTER THROUGH YOUR ALPHA IMPACT ACCOUNT. DESIGNATED TRADERS DO NOT WARRANT THAT THEIR TRADING STRATEGIES ARE EFFECTIVE OR PROFITABLE. NO DESIGNATED TRADER IS RESPONSIBLE FOR OR LIABLE TO YOU FOR LOSS OF ANTICIPATED PROFITS AND/OR ANY ACTUAL OR HYPOTHETICAL TRADING LOSSES ARISING FROM YOUR USE OF THE COPY TRADING SERVICE.

 

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALPHA IMPACT’S LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE LOWER OF (i) S$500 OR (ii) IN RELATION TO A CLAlM RELATING TO ACCESS TO YOUR FOLO TOKENS THROUGH YOUR ALPHA IMPACT ACCOUNT, THE AGGREGATE VALUE OF THE TOKENS IN YOUR ALPHA IMPACT ACCOUNT AT THE TIME OF THE RELEVANT BREACH BY ALPHA IMPACT, OR IN RELATION TO A CLAlM RELATING TO A SPECIFIC INSTRUCTION TO YOUR RELEVANT EXCHANGE IN RELATION TO AN INTENDED TRANSACTION, THE PURCHASE/SALE AMOUNT (AS RELEVANT) OF SUCH TRANSACTION. YOU ACKNOWLEDGE THAT IF NO FEES ARE PAlD TO ALPHA IMPACT FOR THE SERVICES, YOU SHALL BE LIMITED TO INJUNCTIVE RELIEF ONLY, UNLESS OTHERWISE PERMITTED BY LAW, AND SHALL NOT BE ENTITLED TO DAMAGES OF ANY KIND FROM ALPHA IMPACT, REGARDLESS OF THE CAUSE OF ACTION.

 



8.2. Indemnity

You agree to indemnify and hold all Designated Traders, all Alpha Impact entities, and each of their directors, officers, agents, contractors, partners and employees, harmless from and against any loss, liability, claim, demand, damages, costs and expenses, including reasonable legal counsel fees, arising out of any dispute with another user of the Site or any third party. You also agree to indemnify and hold Designated Traders, Alpha Impact and its service providers, and each of its or their respective officers, directors, agents, joint venturers, employees and representatives, harmless from any claim or demand (including legal counsel fees and any fines, fees or penalties imposed by any regulatory authority) arising out of or related to your breach of these Terms or your violation of any law, rule or regulation, or the rights of any third party.

 

9. COMPLAINTS AND DISPUTE RESOLUTION



9.1. Complaints

If you have a dispute with Alpha Impact, you agree to contact us through our support team by emailing [email protected] in the first instance to attempt to resolve any such dispute amicably. If we cannot resolve the dispute through the Alpha Impact support team, you agree that the dispute will be resolved in the manner described immediately below.

 

9.2 Dispute Resolution

Each party (i) waives all its respective right(s) to have any and all disputes, claims, suits, actions, causes of action, demands or proceedings (collectively, “Disputes”) arising from or related to these Terms resolved in a court, and (ii) waives all its respective right(s) to have any Disputes heard before a court. Instead, each party shall arbitrate Disputes through binding arbitration (which is the referral of a Dispute to one or more persons charged with reviewing the Dispute and making a final and binding determination to resolve it instead of having the Dispute decided by a judge or jury in court).

 

Any Dispute arising out of or related to these Terms is personal to you and will be resolved solely through individual arbitration, and shall in no circumstances be brought as a class arbitration, class action or any other type of representative proceeding. There will be no class arbitration or arbitration in which an entity attempts to resolve a Dispute as a representative of another individual or group of individuals. Further, a Dispute cannot be brought as a class or other type of representative action, whether within or outside of arbitration, or on behalf of any other individual or group of individuals.

 

Any Dispute arising out of or in connection with these Terms (including without limitation the enforceability of this section or any question regarding its existence, validity or termination) shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force, which rules are deemed to be incorporated by reference in this section. The seat of the arbitration shall be Singapore. The tribunal shall consist of 1 arbitrator. The language of the arbitration shall be English.

 

Each party will notify the other party in writing of any Dispute within thirty (30) days of the date it arises, so that the parties can attempt in good faith to resolve the Dispute informally. Notice to Alpha Impact shall be sent by email at the address under “General Provisions” below. Notice to you shall be either posted on the Site or, if available, will be sent by email to your email on record. Your notice must include (i) your name, postal address, email address and telephone number, (ii) a full and sufficient description of the nature or basis of the Dispute, and (iii) the specific relief that you are seeking. If you and Alpha Impact cannot agree how to resolve the Dispute within thirty (30) days after the date the notice is received by the applicable party, then either you or Alpha Impact may, as appropriate and in accordance with this section, commence an arbitration proceeding or, to the extent specifically provided for in this section, file a claim in court.

 

The arbitrator does not have the authority to conduct a class arbitration or a representative or class action, which is prohibited by these Terms. The arbitrator may only conduct an individual arbitration and may not consolidate more than one individual’s claims, preside over any type of class or representative proceeding or preside over any proceeding involving more than one individual.

 

If any term, clause or provision of this section is held invalid or unenforceable, it will be so held to the minimum extent applicable and required by law, and all other terms, clauses and provisions of this section will remain valid and enforceable. Further, the waivers set forth in this section are severable from the other provisions of these Terms and will remain valid and enforceable, except as prohibited by applicable law.

 

You agree that this section of these Terms has been included to rapidly and inexpensively resolve any disputes with respect to the matters described herein, and that this section shall be grounds for dismissal of any court action commenced by you with respect to a dispute arising out of such matters.

 

A printed version of these Terms shall be admissible in judicial or administrative proceedings.

 



10. GENERAL PROVISIONS

10.1. Contacting Alpha Impact

To give us notice under these Terms, or if you have feedback or general questions, please contact us via our user support at [email protected]. When you contact us please provide us with your name, email address, and any other information we may need to identify you, your Alpha Impact Account, and the matter or transaction in relation to which you are contacting us.

 

10.2. No Warranty

None of Alpha Impact, its parents, any of its affiliates, subsidiaries, service providers or their respective officers, directors, employees, agents, independent contractors or licensors (collectively the “Alpha Impact Parties”) guarantees the accuracy, adequacy, timeliness, reliability, completeness, or usefulness of any of the Site Content and the Alpha Impact Parties disclaim liability for errors or omissions in the Site Content.
This Site and all of the Site Content is provided “as is” and “as available,” without any warranty, either express or implied, including the implied warranties of merchantability, fitness for a particular purpose, non-infringement or title. Additionally, there are no warranties as to the results of your use of the Site Content. The Alpha Impact Parties do not warrant that the Site is free of viruses or other harmful components. This does not affect those warranties which are incapable of exclusion, restriction or modification under the laws applicable to these Terms. Alpha Impact cannot guarantee and does not promise any specific results from use of the Site and/or the Services.

 

10.3. Availability

The Site and the Services may be temporarily unavailable from time to time for maintenance or other reasons. Alpha Impact assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, user communications. Alpha Impact is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of email or players on account of technical problems or traffic congestion on the Internet or on the Site or combination thereof, including injury or damage to users or to any other person’s electronic device related to or resulting from participating or downloading materials in connection with the internet and/or in connection with the Services. Under no circumstances will Alpha Impact be responsible for any loss or damage, including any loss or damage to any user of Site Content, financial damages or lost profits, or loss of business, resulting from anyone’s use of the Site or the Services, any user content or third-party content posted on or through the Site or the Services or transmitted to users, or any interactions between users of the Site, whether online or offline.

 

10.4. Site Accuracy

Although we intend to provide accurate and timely information on the Site, the Site (including, without limitation, the Site Content) may not always be entirely complete or current. In an effort to continue to provide you with as complete and accurate information as possible, information may, to the extent permitted by applicable law, be changed or updated from time to time without notice, including without limitation information regarding our policies and Services.

 

Links to third-party materials (including without limitation any websites) are not controlled by us. You acknowledge and agree that we are not responsible for any aspect of the information, content, or services contained in any such third-party materials accessible or linked to from the Site.

 

10.5. Amendments

We may amend or modify these Terms by posting on the Site the revised Terms, and the revised Terms shall be effective at such time. If you do not agree with any such modification, your sole and exclusive remedy is to terminate your use of the Services and close your Alpha Impact Account.

 

You agree that we shall not be liable to you or any third party for any modification or termination of the Services, or suspension or termination of your access to the Services, except to the extent otherwise expressly set forth herein. If the revised Terms include a material change, we will endeavour to provide you advance notice via the Site and/or email before the material change becomes effective.

 



10.6. Assignment

You may not assign any rights and/or licences granted under these Terms. We reserve the right to assign our rights without restriction, including without limitation to any Alpha Impact affiliates or subsidiaries, or to any successor in interest of any business associated with the Services. Any attempted transfer or assignment in violation hereof shall be null and void. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns. In the event that Alpha Impact is acquired by or merged with a third-party entity or undergoes a change of control, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from you as part of such merger, acquisition, sale, or other change of control.

 



10.7. Force Majeure

Alpha Impact shall not be liable for delays, failure in performance or interruption of service which result directly or indirectly from any cause or condition beyond our reasonable control, including but not limited to, significant market volatility, any delay or failure due to any act of God, act of civil or military authorities, act of terrorists, civil disturbance, war, strike or other labor dispute, fire, interruption in telecommunications or Internet services or network provider services, failure of equipment and/or software, other catastrophe or any other occurrence which is beyond our reasonable control and shall not affect the validity and enforceability of any remaining provisions.

 



10.8. Rights of Third Parties

Unless expressly provided to the contrary in these Terms, a person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act (Chapter 53B) of Singapore (as may be amended, supplemented or replaced from time to time) to enforce or enjoy the benefit of any provision in these Terms.

 



10.9. No Waiver

The failure of Alpha Impact to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision in that or any other instance.

 



10.10. Severability

If any provision of these Terms is held invalid, the remainder of these Terms shall continue in full force and effect. If any provision of these Terms
shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

 



10.11. Governing Law

These Terms shall be governed by, and construed in accordance with, Singapore law.

10.12. Survival

The following provisions of these Terms shall survive termination of your use or access to the Site and Services: the sections concerning Intellectual Property, Liability and Indemnity, Complaints and Dispute Resolution and General Provisions, and any other provision that by its terms survives termination of your use or access to the Site and Services [HERE].

 

Last modified: 21 November 2022

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